Legal & Policies

If something goes wrong with your finished product due to Fanglasstic equipment malfunction or negligence you are entitled to return and have another experience of the same value as the item that went wrong or less. If the original item is still functional after the error you are entitled to keep the original and the replacement if you so choose.

If you are unhappy with your artwork for any reason that is not due to the fault of Fanglasstic you are not entitled to a redo. Fanglasstic cannot guarantee that you will create a pleasing image, but we are committed that the finish of the glass will be satisfactory

For any Kids Parties or Large Group Bookings a Deposit will be required payable 1 week before the event takes place.

The deposit for kids parties is R200 per participating child. The kids parties package includes one experience item up to a specific value and a 'Kiddies Tasting' from Painted Wolf Wines. Additional items can be purchased during the event for their marked price, or items can be upgraded at an adjusted rate depending on item availability.

The deposit for Large Groups is R150 per person attending. The deposit allows participants to select an item up to the value of the deposit for their artwork. Items may be upgraded and the difference paid for depending on item availability

Additional items can be purchased during the event for their marked price, or items can be upgraded at an adjusted rate depending on item availability.

Fanglasstic experiences are child friendly to an extent. Children ages 10 and up can create artwork without direct supervision, although a parent or a guardian must be on the Simondium Guild premises during the Experience at all times

Children between the ages of 5 and 10 years old must be under adult supervision at all times while they are in the Fanglasstic studio. Parents that leave their young children in the Fanglasstic shop or workshop will be liable to pay a fee of R500 per unattended child along with the full value of any breakages that occur at the hands of said children

Fanglasstic will not be held liable for any injuries incured by any person while on the Fanglasstic premises.

Fanglasstic paints generally don't cause permanent stains, old clothes or aprons are recommended. You may also request an apron on the day of your Experience.

Food and drinks are allowed to be consumed in the Fanglasstic workshop, but it is up to the customer to be careful of their artwork with and to prevent spillage. No refunds will be given due to food or drink spilled onto artwork.

Fanglasstic endeavours to create a safe place for all our guests, but customers must always keep their personal belongings safe. Fanglasstic cannot accept responsibility for the loss or destruction customers' property.

In the case of a small cut Fanglasstic has a basic First Aid Kit available. Fanglasstic cannot be held liable for the injury of any customers, including children. Visitors enter the Fanglasstic premises at own risk.

Fanglasstic accepts Card, Cash, Snapscan or EFTs for payment of an Experience. Payment is due after the end of the Experience. In the case of a party or larger event a deposit may be applicable, which will be discussed before the event.

For any event that requires a deposit there may be a penalty for late cancellations. Cancellations more than 24 hours before the event are elligible for a full deposit refund minus any applicable bank charges and service fees. Cancellations within 24 hours before the event are elligible for a half refund of the deposit. Cancellations on the day of the event are not elligble for any refund.

After Experience glass items have been fired a Fanglasstic employee will contact the person whose details were collected on the day of the Experience. After contact has been made the items can be collected from the Fanglasstic workshop at any time during the normal hours of Fanglasstic. Glass items will be held for 6 months after which customer relinquishes their ownership of the items unless other arrangements have been made.

At the customer's discretion and expense a courier service may be used to transport the items. Fanglasstic will package and prepare the items for delivery.

After an agreement has been reached concerning the scope of the project Fanglasstic artists will provide a digital mock up of the commission if necessary. After the digital mockup has been approved the depoist for the project is payable. After receipt of the deposit physical work on the project will commence.

If the customer wishes to cancel the project after work has already started they forfeit any refund of the deposit. At the discretion of Fanglasstic partial deposit may be returned depending on the amount of work that has already been done

During the commission briefing process payment terms will be discussed. Once the agreement has been signed by both parties the terms must be adhered to.

No commissioned work will be shipped or delivered before the full payment as agreed upon.

During the commission briefing process deadlines and completion projections will be discussed

Fanglasstic will endeavour to honor deadlines as far as we are capable, and Fanglasstic will keep the client informed of delays as they occur.

Fanglasstic cannot guarantee completion of a project by the deadline as unforeseen event might impact the process.

In time sensitive cases partial or full deposit may be eligible for refund if the dealine isn't met.

Before the physical commencement of a commission the client will be sent a digital mockup for approval of the concept.

The digital mockup does not represent the final product. Colors, dimensions and other factors may be different from the mockup in the finished product. We will do our best to clearly convey concepts and designs to the client

The client is entitled to three revisions of the digital mockup

Fanglasstic will either produce another mockup or detail why the alterations won't be possible.

Further revisions after the third will be charged at R150 per revision.

The shipping and delivery of commissions will be addressed on a case by case basis, as each project will have unique requirements.

In any case, Fanglasstic will endeavour to package and wrap commissions to the best of their knowledge and ability for safe transport.

Any breakages that occur during the project or transport due to the mishandling of Fanglasstic staff will be replaced or recommissioned as is necessary to complete the project.

The right to the design and artwork of commissioned works remains with the orignal artist or creator of said artwork or element of within an artwork.

Fanglasstic cannot create mass amounts of artwork where we have not licensed the art for reproduction.

It is the duty of the client to ensure that they have the correct permissions to utilize any artwork in their orders.

In the case of original work, if the artwork was created by Fanglasstic then the copyright of said artwork belongs to Fanglasstic, and vice versa in the case of original artwork supplied by the client.

Fanglasstic retains the right to use any photographs or videos of the completed commission or the process of creating it for promotional purposes. This includes the depiction of the specific artwork created on the glass.

Special cases might be discussed during the commission briefing process.